Return Policy

BINTI RETURN POLICY

Thank you for shopping at Binti online, where we add value to your shopping experience. However, if you would like to return a product due to imperfection or any other relevant issue, simply read and understand the following Return Policies which are subject to the Terms and Conditions for the use of our website and platform.

Returnable Goods

Non-returnable Goods 

  • Wrongfully delivered items
  • Defective/ Faulty Products
  • All other products eligible for return under Binti policies.

 

    • All types of underwear, Lingerie, Swimsuits
    • Perfumes and cosmetics
    • Personal care products
    • Hair and Beauty Products
    • Electronics and related accessories
    • All items that have passed more than 5 working days since the
    delivery date.

We are more than happy to ensure that your shopping experience with us is always an enriching one. Please make sure that the following conditions have been met in order to have a successful return/ exchange.

1.          The item(s) to be returned falls under one of the returnable goods category.

2.         The items are returned within 5 working days of the date shown on the delivery confirmation receipt.

3.         Items must be in new and original condition as purchased, with all labels/stickers attached and in the original packaging. 

4.         The item(s) shows no sign of wear or tear.

5.         The payment Invoice must be provided as proof of purchase.

 

FOR ITEMS THAT PASS THE QUALITY CHECK CONTROL AND MEET THE RETURN CONDITIONS, BINTI WILL:

Repair;

Binti will have the faulty/ defective items repaired by our suppliers within 12-21 working days from the date of return. In the event that repair cannot be achieved within this period, Binti will notify you of the delay.

Replace;

Binti customer service agents will be happy to help you replace all the items that cannot be repaired/ fixed by our suppliers within 12-21 working days. This is subject to the Supplier’s terms and conditions relating to the particular product.

Refund;

Vouchers- 

Subject to the Terms and Conditions, Binti will reward you with a shopping voucher that will allow you to shop for other items on Binti's website.

 

CASH REFUNDS

Cash refunds will only be processed in the event that items purchased are not delivered within the delivery times and conditions as indicated in our shipping policy.

 

Mobile money/ Credit card refund-

We will use similar modes of payment to process the refunds.

 

We will endeavor to process all refunds within 10 working days. Kindly contact our customer care department to confirm that the refund request has been approved. Please note that subject to any other terms and conditions affecting the product, Binti will refund full amount paid.

 

RETURNS CHARGES

All returns will be charged ksh 249 within Nairobi, kshs 399 outside Nairobi and kshs 1550 for returns from Lokichoggio, Kakuma and Lodwar.  Any excess weight above 5kgs will be charged ksh 49 per Kg.  Binti customer care will communicate the instructions for making payment for items to be returned.

 

Customer Care:

Email: customercare@binti.co.ke

Phone: +254 721 521 560 / +254 780 521 560

         

Hours of operation: Mon-Fri (08.00am-05.00pm), Sat (08.00am-01.00pm)

 

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