Shipping Policy

BINTI SHIPPING POLICY

We take great measures to guarantee that we deliver what you need, exactly when you need it. We deliver convenience, efficiency, and quality right at your door step.

Shipping Time

Our standard shipping time is 1-5 working days for goods that are already at Binti warehouse. However, please note that the shipping time may vary depending on location, type of product, quantities ordered and time taken by suppliers to deliver to Binti the products ordered.  In this case delivery time could vary from 7 working days to 30 working days.  If this changes, Binti will inform you when to expect your delivery.

 

Delivery times may be affected by the clearing process of shipments at the Kenyan port.  While Binti will take every step to expedite this process, this remains beyond our control. We will however keep our customers informed of any such event.

Working hours

Working hours are from 8:00am to 5:00pm (Monday to Friday), and 8:00am to 1:00pm on Saturdays.

Courier

We handle and deliver all our products only with the best of Binti couriers, and trusted partners. You are guaranteed of receiving your goods on a timely, professional, and convenient fashion.

Charges

Our charges may vary depending on the weight or destination of the delivery. Please find the charge sheet below for reference.

Deliver Charges

 

ITEM BELOW 5KGs

NAIROBI REGION

OTHER REGIONS OUTSIDE NAIROBI

LOKICHOGIO, KAKUMA AND LODWAR

KSH 249

KSH 399

KSH 1,550

OTHER EAST AFRICA COUNTRIES:  Charges will be communicated to you upon receiving your order.

 

 

NOTE: Excess weight above 5KGS will be charged @ Ksh 49 per Kg.  If this is not automatically reflected on the site when checking out on your order, Binti will contact you with the exact delivery charges.


Customer Care:

Email: customercare@binti.co.ke

Phone: +254 721 521 560 / +254 780 521 560

         

Hours of operation: Mon-Fri (08.00am-05.00pm), Sat (08.00am-01.00pm)

 

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